I have not received e-mail ticket

< p>Possible causes:

the

invalid email address
Your email service is blocking our newsletter

< p>Solution: Log into your personal account bezkassira.by and download tickets.

Please note< / strong> that for some payment systems there is a slight delay in confirming the transfer of funds to our account. Notification of blocking (write-off) comes instantly, and crediting the account bezkassira.by for about 20 minutes. All this time your order remains unconfirmed and tickets will not be sent.

after entering the card number there are problems (errors)

the bezkassira.by Service does not accept customer funds on its own. Receiving funds (entering the card number) is carried out on the page and on the side of the payment system. In case of an error at this stage, you should contact the support of the payment system on the page where you enter the card data.

Received an email with links to electronic tickets. Can't open on IPhone / IPad

Press and hold the link until the context menu appears. Then select the "Download file"menu item.

the Concert was canceled/postponed. Where should I apply for a refund?

for refunds on cancelled/rescheduled events, please email support@bezkassira.by.

Can I return/ exchange the tickets?

Purchased tickets are refundable and / or exchangeable. To return tickets, you must make an application on the order page Return tickets. For more information, go to page .

How do I find out about rescheduling/canceling a concert?

After purchasing a ticket, follow the information about the event in the social networks of the organizer. If the start time of the event or the venue changes, you will learn about it quickly.

Can I throw away/delete a ticket after showing it at the entrance?

Always keep your ticket until the end of the event. The site administration may ask you to show it again.

What not to bring to the event?

it is forbidden to bring to concerts, performances, seminars and other public events: weapons, drugs, aerosols, breaking and stabbing objects, pyrotechnics, any liquids (including alcoholic and non-alcoholic beverages), food, video and sound recording equipment, professional photographic equipment (if you do not have the status of an accredited media). All listed items will be seized at the entrance by security. Entrance under the influence of drugs and / or alcohol is prohibited. In this case, security will be forced to withdraw you from the room/deny entry. The ticket price is not compensated.

what time to come to the event?

the time shown on the ticket is the actual start time. You must come to the event in advance. This will eliminate queues at the entrance and make the passage of ticket control and personal inspection comfortable and fast.

is it Safe to store and use Bank card tokens?

< p>Token is absolutely safe and not sensitive to theft. It is impossible to restore the payment card number by the token and, in principle, knowing only the token, it is impossible to use it. Because together with the token, we automatically send to the processing system the identifier of our store and the key to your transaction. But these are technical details, which we will not talk about.

the Bottom line is that the token can be stored on the server, and anywhere as a text file. Even if any attacker steals it, he will not be able to use it and withdraw money from the card.

in General, the basis of both one-click payments and automatically recurring payments is the technology of tokenization, i.e. the replacement of customer payment data with an identifier that we can store at home.

in Fact, we store the customer's card number without actually storing it. Thus, you do not have to worry about security, because you do not fall under the actions of security compliance and requirements of card payment systems, but get all the same opportunities as if we kept the card number.

Period installment cards and Halva Halva+

on Halva and Halva + cards the installment is 1 month